ETHOSWITCH COMPANY POLICY FAQS
WHAT IS OUR QUALITY GUARANTEE?
EthoSwitch products are economical, high-quality networking and fiber optic products that are made to last a lifetime. They are manufactured in an ISO-9001 certified facility using surface mount technology with lead free RoHS compliant components. All EthoSwitch manufactured products are pretested prior to shipment and are fully guaranteed for 5 years. There are no industrial networking products that surpass EthoSwitch’ s quality standards at any price.
WHAT IS OUR SATISFACTION GUARANTEE?
EthoSwitch offers a 30-day money back guarantee when ordering products from EthoSwitch or our authorized dealers. If for any reason, you're not satisfied with your purchase within 30 days, you can return it with no penalties. We will return the full value of the order minus shipping costs. We do not reimburse express shipping fees. We do not add restocking fees when returning a purchase within 30 days unless packaging is destroyed, or parts are missing or damaged. The 30-day money back guarantee may not apply to large wholesale and custom orders as per terms of the sales quote.
WHAT IS OUR MANUFACTURER'S GUARANTEE?
EthoSwitch offers a 5-year workmanship warranty. We are so confident our products are built to last, within a 5-year period from the time of purchase, if a rare event of a malfunction should occur; we will replace your product for free. Fill out our RMA form or request a RMA number via email and we will issue you a RMA number for return of your product. We do not issue refunds after 30 days of purchase.
WHAT IS OUR EXPRESS SHIPPING GUARANTEE?
EthoSwitch specializes in on-time shipping express orders. If FEDEX express shipping is selected before 6:30 PM E.S.T. and the items are in stock; we guarantee that we will get the order delivered to FEDEX on-time for the scheduled express delivery. We only guaranty that we get the product on time to the courier. We cannot guaranty that the couriers deliver the product on time. We do not have control of the shipping of our logistic carriers.
WHAT IS OUR WORLDWIDE FREE SHIPPING POLICY?
EthoSwitch offers FREE worldwide shipping with over $100 for and free express international shipping for orders over $500. EthoSwitch products are shipped with tracking! Not just within the U.S., but worldwide for FREE in most cases. Given availability of items, they are shipped the next business day with an ETA of 2-5 days for domestic and 5-15 days for international orders using USPS, FEDEX, UPS or DHL couriers. Express shipping is extra and shipped the same day ordered backed by our express shipping guarantee. Our express shipping options are available during checkout.
DOES ETHOSWITCH OFFER SALES AND TECHNICAL SUPPORT?
EthoSwitch offers the most flexible sales and technical support by phone, live chat, and email 24/7. Our sales team provides immediate customer support such as, RFQs, taking orders, dealing with accounting issues. If you need technical help, an experienced Electrical Engineer can help. Our technical support team can be an invaluable service which we provide for free. We only provide support for our products and how it is implemented in your network. For more complicated technical support we are partnered with MYITUSA which can provide your required support, in most cases remotely.
DOES ETHOSWITCH ACCEPT PURCHASE ORDERS?
EthoSwitch accepts purchase orders as well as credit cards and PayPal. We understand that many companies prefer to issue purchase orders rather than using credit cards. We accept purchase orders with NET 30 terms in most cases. Not too many companies on the internet are willing to accept purchase orders but we do. Purchase orders can be faxed or emailed to us. We do not accept international purchase orders with NET 30 terms.
WHAT IS OUR PAYMENT POLICY??
EthoSwitch offers our customers the convenience and safety of payment in several different methods. We accept VISA, MasterCard, American Express and Discover credit cards using a secure online checkout system that is powered by Bank of America. We also offer PayPal as a payment option. We do not utilize PayPal to process credit cards unlike some of our competitors that use PayPal as a merchant account because many of them are foreign based. We also accept orders over the phone and accept purchase orders from most companies with Net 30 terms. For international orders we also accept international wire transfers
ARE OUR PRODUCTS CERTIFIED?
Certifying networking products is extremely important for compatibility, safety, and standards compliance. All our products are fully certified and passed CE, FCC, and RoHS compliance tests. These certificates provide confidence that our products are the highest quality while also environmentally safe and compatible with other devices.
IS MY PRIVATE INFORMATION SECURE?